Frequently Asked Questions

If you notice a delay or missing item, please contact us via email as soon as possible.

If we receive a package that appears damaged, we’ll take photos right away and notify you via email or text. We cannot be responsible for damage or loss that occurs during shipping or transit with carriers.

Yes. Each box and large items must be labeled with the student’s full name. Detailed packing and labeling guidelines will be provided in advance.

Please do not ship perishable items, liquids that could leak, valuable jewelry, cash, or fragile heirlooms. We recommend bringing those items personally on move-in day.

Yes. All packages must arrive no later than Monday, August 17, 2026 to ensure everything is organized and ready by move-in day.

Your student’s belongings will be delivered to their dorm room or apartment (as long as building access allows). If access is limited, we’ll deliver items as close to the entrance as possible.

At this time, setup and assembly aren’t included on the day of delivery. You may purchase this service as a separate concierge service and we will accommodate as close to move in as possible. 

We’ll do our best to accommodate changes, but delivery windows are based on routes and availability. The earlier you communicate changes, the better we can adjust if possible.

Yes! We offer concierge-style support for anything that makes move-in smoother. (Additional hourly rates apply.)

Reservations are non-refundable once booked, as each spot secures storage space and move-in scheduling. If your student’s plans change prior to the service date, we may be able to apply your payment as a credit toward a future Curated Campus service when possible.

Belongings are stored securely off-site in an organized, labeled system by student name to ensure accurate return at the start of the next semester.

Storage access during the summer is limited and must be coordinated in advance. If you anticipate needing access, please let us know so we can discuss options and availability.

Yes. All items must be pre-packed in boxes or bags prior to pickup. Each item must be clearly labeled with the student’s full name. Detailed packing and labeling guidelines will be provided in advance.

Yes. You’ll receive confirmation once belongings have been successfully picked up and delivered to the storage facility.

Your student’s belongings will be picked up outside their dorm room or apartment (as long as building access allows). If access is limited, items will be picked up as close to the entrance as possible.

At this time, disassembly isn’t included on the day of pickup. You may purchase this service as a separate concierge service and we will accommodate as close to move out as possible. 

We will do our best to accommodate changes, but delivery windows are based on route and availability. The earlier you communicate changes, the better we can adjust if possible.

Yes! We offer concierge-style support for anything that makes move-out smoother. (Additional rates apply.)

Reservations are non-refundable once booked, as each spot secures storage space and move-out scheduling. If your student’s plans change prior to the service date, we may be able to apply your payment as a credit toward a future Curated Campus service when possible.